How to Solve:

Summary: When you run the "LSV Suggest Collection" report (3010831) in the Swiss version of Microsoft Dynamics NAV, the collection amount is incorrect. You may notice that the calculation of the amount does not use the remaining payment discount possible amount in customer ledger entries.

This problem occurs if the following conditions are true:


  • A customer ledger entry from an invoice has a payment discount possible value.
  • The invoice was applied to a credit memo that also has a payment discount possible value.

  • The remaining payment discount possible of the invoice was reduced.
  • The problem also occurs if you manually change the value in the Remaining Payment Discount Possible field for the customer ledger entry.

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    Manual Solutions

    Hotfix information

    A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next version that contains this hotfix.

    Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

    Installation information

    Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

    Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

    To implement this hotfix, you must have a developer license.

    We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


  • Note You do not have to have rights to the data stores unless you have to perform data repair.

    Code changes

    Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.

    To install this hotfix, change the code in the LSV Journal Line table (3010834), in the LSV Suggest Collection report (3010831), in the LSV Collection Journal report (3010832), in the Write LSV File report (3010834) and in the LSV Collection Advice report (3010838).
    To do this, follow these steps:
    In the LSV Journal Line table (3010834)
  • Change the code in the CompletePmtSuggestLines function as follows:
    Existing code
    … ActCustLedgEntry.CALCFIELDS("Remaining Amount"); ActLSVJournalLine."Remaining Amount" := ActCustLedgEntry."Remaining Amount"; ActLSVJournalLine."Pmt. Discount" := ActCustLedgEntry."Original Pmt. Disc. Possible"; ActLSVJournalLine."Collection Amount" := ActCustLedgEntry."Remaining Amount" - CustLedgEntry."Original Pmt. Disc. Possible"; "Customer No." := CustLedgEntry."Customer No."; Customer.GET("Customer No.");…
    Replacement code
    … ActCustLedgEntry.CALCFIELDS("Remaining Amount"); ActLSVJournalLine."Remaining Amount" := ActCustLedgEntry."Remaining Amount"; ActLSVJournalLine."Pmt. Discount" := ActCustLedgEntry."Remaining Pmt. Disc. Possible"; ActLSVJournalLine."Collection Amount" := ActCustLedgEntry."Remaining Amount" - CustLedgEntry."Remaining Pmt. Disc. Possible"; "Customer No." := CustLedgEntry."Customer No."; Customer.GET("Customer No.");…
  • In the LSV Suggest Collection report (3010831)
  • Change the code in the WritePmtSuggestLines trigger as follows:
    Existing code
    … VALIDATE("Currency Code",ActCustLedgEntry."Currency Code"); ActCustLedgEntry.CALCFIELDS("Remaining Amount"); "Remaining Amount" := ActCustLedgEntry."Remaining Amount"; "Pmt. Discount" := ActCustLedgEntry."Original Pmt. Disc. Possible"; "Collection Amount" := ActCustLedgEntry."Remaining Amount" - CustLedgEntry."Original Pmt. Disc. Possible"; "Applies-to Doc. No." := ActCustLedgEntry."Document No."; "Cust. Ledg. Entry No." := ActCustLedgEntry."Entry No."; Name := Customer.Name;…
    Replacement code
    … VALIDATE("Currency Code",ActCustLedgEntry."Currency Code"); ActCustLedgEntry.CALCFIELDS("Remaining Amount"); "Remaining Amount" := ActCustLedgEntry."Remaining Amount"; "Pmt. Discount" := ActCustLedgEntry."Remaining Pmt. Disc. Possible"; "Collection Amount" := ActCustLedgEntry."Remaining Amount" - CustLedgEntry."Remaining Pmt. Disc. Possible"; "Applies-to Doc. No." := ActCustLedgEntry."Document No."; "Cust. Ledg. Entry No." := ActCustLedgEntry."Entry No."; Name := Customer.Name;…
  • In the LSV Collection Journal report (3010832)
  • Change the code in the Data Item Number 1: LSV Journal Line - OnAfterGetRecord() trigger as follows:
    Existing code
    … xTxt := Text003; CustLedgEntry.CALCFIELDS(Amount,"Remaining Amount"); IF "Collection Amount" <> CustLedgEntry."Remaining Amount" - CustLedgEntry."Original Pmt. Disc. Possible" THEN xTxt := Text004; END;…
    Replacement code
    … xTxt := Text003; CustLedgEntry.CALCFIELDS(Amount,"Remaining Amount"); IF "Collection Amount" <> CustLedgEntry."Remaining Amount" - CustLedgEntry."Remaining Pmt. Disc. Possible" THEN xTxt := Text004; END;…
  • Change the LSV Journal Line, Body (2) section as follows:
    Existing code
    Control23 - 23 ;TextBox ;15000;0 ;1050 ;423 ;BlankZero=Yes;SourceExpr=CustLedgEntry."Original Pmt. Disc. Possible"
    Replacement code
    Control23 - 23 ;TextBox ;15000;0 ;1050 ;423 ;BlankZero=Yes;SourceExpr=CustLedgEntry."Remaining Pmt. Disc. Possible"
  • In the Write LSV File report (3010834)
  • Change the code in the WriteFile function as follows:
    Existing code
    … ERROR(Text039,CustLedgEntry.TABLECAPTION, CustLedgEntry."Entry No.",CustLedgEntry."Customer No.",CustLedgEntry."Document No."); // CH2820.END CollectionAmt := CollectionAmt + CustLedgEntry."Remaining Amount" - CustLedgEntry."Original Pmt. Disc. Possible"; PrepareMessage; NoOfLines := NoOfLines + 1; WriteCollectionRecord( CustLedgEntry."Customer No.", CustLedgEntry."Remaining Amount" - CustLedgEntry."Original Pmt. Disc. Possible", LsvJour."Credit Date", LsvJour."Collection Completed On");…
    Replacement code
    … ERROR(Text039,CustLedgEntry.TABLECAPTION, CustLedgEntry."Entry No.",CustLedgEntry."Customer No.",CustLedgEntry."Document No."); // CH2820.END CollectionAmt := CollectionAmt + CustLedgEntry."Remaining Amount" - CustLedgEntry."Remaining Pmt. Disc. Possible"; PrepareMessage; NoOfLines := NoOfLines + 1; WriteCollectionRecord( CustLedgEntry."Customer No.", CustLedgEntry."Remaining Amount" - CustLedgEntry."Remaining Pmt. Disc. Possible", LsvJour."Credit Date", LsvJour."Collection Completed On");…
  • In the LSV Collection Advice report (3010838)
  • Change the code in the Data Item Number 2 - Cust. Ledger Entry - OnAfterGetRecord trigger as follows:
    Existing code
    Pos := Pos + 1; NoOfEntries := NoOfEntries + 1; "Cust. Ledger Entry".CALCFIELDS("Remaining Amount"); CollectionAmt := "Cust. Ledger Entry"."Remaining Amount" - "Original Pmt. Disc. Possible";
    Replacement code
    Pos := Pos + 1; NoOfEntries := NoOfEntries + 1; "Cust. Ledger Entry".CALCFIELDS("Remaining Amount"); CollectionAmt := "Cust. Ledger Entry"."Remaining Amount" - "Remaining Pmt. Disc. Possible";
  • Change the Cust. Ledger Entry, Body (1) section as follows:
    Existing code
    Control 7, 7 ;TextBox ;14550;0 ;1500 ;423 ;FontSize=9;SourceExpr=CustLedgEntry."Original Pmt. Disc. Possible"
    Replacement code
    Control 7, 7 ;TextBox ;14550;0 ;1500 ;423 ;FontSize=9;SourceExpr=CustLedgEntry."Remaining Pmt. Disc. Possible"
  • Prerequisites

    You must have one of the following products installed to apply this hotfix:
  • The Swiss version of Microsoft Dynamics NAV 4.0
  • The Swiss version of Microsoft Dynamics NAV 5.0
  • Removal information

    You cannot remove this hotfix.

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